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Information and guidance

The product

All delivery charges no matter what the item are displayed at the point of checkout.

Customer Exchanges and Faulty items

If a customer returns an item for an exchange due to a manufacturing fault there is no charge for sending a new item back.

If a customer sends an item back claiming it is faulty and it is in fact alright once checked redelivery charges apply to return the item.

If a customer returns an item within 14 days as a statutory right or within the 30 day money back guarantee because it is ineffective, the product and packaging must not be damaged on receipt. Purchase price and original postage charge will be
refunded, however customers postage costs to return the item will not be refunded.

Cancelled Orders

If an order is cancelled after dispatch the full delivery charge will not be refunded.

What happens if something goes wrong?

We have a dedicated team looking after your interests and if their are any issues with your parcel we will work to over come the problem and obtain a delivery for you.
If you parcel is lost on route we will endeavour to obtain compensation for you.

We will liaise with the particular depot on your behalf and resolve any problems swiftly and keep you updated at all times.

Our Return Address

Be Snore Free
Spithouse Road
East Sussex

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